The situation
Years of growth had left the retailer's IT organization wrapped in accumulated process: approval chains, overlapping governance forums, and unclear decision rights that slowed everything they touched.
What we did
- 01Redesigned the IT operating model around modern ways of working.
- 02Streamlined governance — fewer forums, clearer decision rights, faster paths from idea to delivery.
- 03Cleared the bureaucratic buildup so investment capacity could shift toward transformative work.
The outcome
- A leaner operating model with clearer accountability and materially less process overhead.
- Faster delivery — and an organization that could spend its energy on the work instead of the workflow.
Engagement delivered by Avirso leadership during their tenure at a global management consultancy, prior to founding Avirso.